Store your jewelry separately in its original pouch or a soft-lined jewelry box to help prevent scratches and tangling. Avoid contact with perfume, cosmetics, hairspray, household chemicals, chlorine and salt water. Remove your jewelry before showering, swimming, exercising, sleeping or doing household work. After wear, wipe gently with a soft, lint-free cloth. For a deeper clean, use lukewarm water, mild soap and a very soft brush, then rinse and dry thoroughly. Do not use abrasive cleaners, ultrasonic cleaners or steam cleaners unless recommended by a professional jeweler. Have the settings, clasps and stones inspected periodically by a professional jeweler.

Dispatch: In-stock items are prepared and dispatched within 3–7 business days. Made-to-order and customized items are prepared and dispatched within 10–15 business days.

Shipping: Estimated transit time after dispatch is 3–7 business days. Tracking and adult-signature service are included. Promotional and discounted items are not eligible for complimentary shipping. A flat shipping fee of US$75 applies and includes shipping charges and destination import duties.

Returns and refunds: Return requests must be submitted within 30 days of delivery. Promotional and discounted items must be submitted for return within 15 days of delivery. Returned items must be unworn, unused, free from signs of wear, unaltered, not resized, in resalable condition, and returned with the original packaging, certificates, and accessories.

Return costs: Unless the return is due to a verified authenticity issue or a manufacturing or quality defect, the customer is responsible for return courier charges and any return-related duties or taxes. Please contact us before returning an item so that we can provide the correct return instructions.

Refund timing: Approved refunds are processed within 5–10 business days after the returned item has been received and inspected. The time required for the refund to appear in the customer's account may vary by payment provider.