Refund policy

We accept voluntary return requests within 14 days of delivery. Promotional and discounted items must be submitted for return within 7 days of delivery. These time limits do not restrict any statutory rights relating to defective, misdescribed, counterfeit, or otherwise non-conforming goods.

Return eligibility

For a voluntary return, the item must be unworn, unaltered, not resized, and in resalable condition, with the original packaging, certificates, accessories, and proof of purchase. Customers exercising a statutory right of withdrawal may inspect or try on the item only as reasonably necessary to establish its nature, characteristics, and fit. Where permitted by law, we may deduct an amount for diminished value caused by handling beyond what is reasonably necessary.

Personalized, engraved, resized, or genuinely made-to-order items may be excluded from voluntary returns or statutory withdrawal where applicable law allows. This does not affect rights relating to defective, misdescribed, counterfeit, or non-conforming goods.

Before sending an item back, please contact sparklabgems@outlook.com so that we can provide the correct return instructions and return address. Contacting us first helps prevent delays and does not limit any statutory cancellation or withdrawal right.

Return shipping and duties

Unless the return is due to a verified authenticity issue, an incorrect item, or a manufacturing or quality defect, the customer is responsible for return courier charges and any return-related duties or taxes. For an approved authenticity, incorrect-item, or quality claim, we will provide the appropriate return instructions and cover the reasonable return cost. Where required by applicable law, we will also refund the cost of the least expensive standard outbound delivery method.

Damaged, incorrect, or defective items

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, incorrect, misdescribed, or raises an authenticity concern. We will review the issue and provide the repair, replacement, refund, or other remedy required by applicable law.

Exchanges

The fastest way to receive a different item is to complete an approved return and place a new order after the return is accepted.

European Union and United Kingdom cooling-off rights

For eligible online orders delivered to the European Union or United Kingdom, customers generally have 14 days from delivery to notify us that they wish to withdraw without giving a reason, followed by the applicable statutory period to return the goods. Customers are responsible for direct return shipping costs when this has been disclosed before purchase, unless the goods are defective, incorrect, or otherwise non-conforming. We will reimburse payments, including the cost of the least expensive standard outbound delivery method where required, within the applicable statutory deadline. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.

Refunds

We will notify you after the returned item is received and inspected. Approved voluntary-return refunds are issued to the original payment method within 5–10 business days. Any shorter mandatory refund deadline under applicable law will take precedence. The time required for funds to appear in your account may vary by payment provider. If more than 15 business days have passed after approval, contact sparklabgems@outlook.com.

Optional IGI Finished Jewelry Report

For eligible diamond-only jewelry, the optional IGI finished-jewelry report card costs US$39 per jewelry item. When selected, issuance adds 3–5 business days before dispatch, in addition to the stated processing time. The sample card is marked SPECIMEN and is for illustration only; the issued report describes the purchased piece. If you return jewelry with a report, include the original report card. Requests involving an unissued or issued report are handled under this policy and applicable statutory consumer rights.